Please note that the main source for information for parents is now via our APP

Download the ‘Our School App’ from your App Store and find the St Matthew’s Primary School by entering the postcode: ST3 7NE

Compliments, Comments and Complaints

Compliments and comments

It is always good to receive positive feedback. This will always be shared with staff and children in a timely way via briefings; email; in person where appropriate; in worship; in celebration worship and via School Council. Cards, emails and letters will be placed in prominent positions around the academy. If parents/guardians/carers agree, their compliments can be put onto our website. Compliments can be given in any format the parent /guardians/carer or other person chooses:

• Email

• Letter or card

• Telephone

• Verbally to any member of staff

Our aim is to address any concerns or issues before they become a complaint. 

The best way to approach any concerns is by speaking to the office or the class teacher in the first instance. Any problems can usually be sorted out very easily by this procedure. Please note that class teachers may not be available during the day because of their teaching commitments. 

If you are not satisfied with the outcome, then you may request to speak to Mrs Mountford, our Head of School. Please be aware staff are not always available during the day as they also teach. 

If you still feel that your concern has not been addressed, you may request to speak to Miss Taylor, our Executive Principal. Please be aware that Miss Taylor works in two academies so may not always be available every day.

If you still do not feel that your concern had been dealt with appropriately, you may request to speak to Gaynor Rogers, who is the Chair of our Local Academy Committee. She can be contacted by calling the office on 01782 394890.

We understand that parents and carers may sometimes have very strong feelings regarding some issues but we will not tolerate aggressive or abusive behaviour towards any of our staff. 

Strep A: Information for Parents. December 2022